After completing the return process and submitting a refund request, we will refund the amount to the original payment channel *. That is, if you initially paid by credit card, we will refund the amount to that card; if you paid via payment platforms such as PayPal, the amount will be refunded to the corresponding account. We usually process refunds within a few days after receiving and inspecting your returned product. However, the time it takes for the funds to reach your account depends on the processing speed of your bank or payment service provider. In most cases, within 7 to 14 business days from the time the refund is processed, you should be able to verify that the refund has been credited to your account. Refunds to credit cards are often credited within a week, but sometimes they may not appear until the next billing cycle. We will send you an email notification after the refund has been processed. If you have not received your refund for more than two weeks, you can first consult your issuing bank or payment platform to check, or contact us at any time for assistance in checking. (Tip: If you paid for shipping initially, shipping fees are not usually refunded unless the return is due to an error on our part or a defect in the product. In addition, we can only refund to the original payment method—for example, we cannot change the refund to another bank card or issue it in cash).

We sincerely apologize for any damage, functional defects, or other problems related to the quality of the FISH products you receive. Please contact our customer support team as soon as possible (preferably within 7 days of receiving the product) and provide your order number and a description of the problem—we will usually ask you to provide clear photos or videos of the damage/defect for verification and recording. Once we have confirmed that there is a problem with the product, we will deal with it immediately and appropriately. You can choose to have a new product sent to you free of charge or receive a full refund, and we will deal with it according to your preference. For goods that are damaged or defective upon receipt during transport. For example, if you receive a bottle with cracks or missing accessories, we will send you a new one as soon as possible. If there are indeed material or manufacturing defects in the product during the period of use (still within the warranty period, usually within two months after purchasing the bottle products), this situation is also within our responsibility. You can also contact us, and we will replace the problematic parts or the entire product based on the specific situation. Our goal is to ensure that the product you receive is safe and functional for your child. Therefore, if you find any problems, please contact us in a timely manner, and we will do our best to solve them for you, so you don't have to worry.

We offer a variety of accessories and replacement bottles for sale. We understand that bottle components can be damaged or accidentally lost after prolonged use. You can purchase replacement nipples, leak-proof caps, bottle brushes, and other components for FISH bottles from our official website or authorized distributors. If you need nipples with different flow rates or have accidentally lost a bottle cap, you can easily purchase these accessories separately. Please refer to the “Accessories/Parts” section on our official website to find the corresponding bottle model. If you cannot find a specific accessory, please contact customer service for assistance. We will help you find and purchase the necessary parts so that you can continue using the bottle. (We recommend using official FISH accessories to ensure optimal fit and performance).

Many mothers consider storing expressed breast milk directly in the bottle to prevent spillage en route. Standard-gauge FISH bottles use universal thread sizes and can be connected directly to most popular brands of breast pumps on the market. In general, standard nipple bottles can be attached to breast pumps from brands such as Medela and Spectra, which have thread specifications similar to their bottle nipples. If you are using a FISH wide-neck bottle, you may need to use an adapter to connect some breast pumps due to the larger diameter of the bottle neck, or our brand's manual breast pumps will come with an adapter ring to allow the wide-neck bottle to be connected to the breast pump. We suggest checking the product details or consulting customer service before purchasing to determine if you need a specific breast pump adapter. In general, our milk bottles are well compatible with breast pumps, making it easy to pump milk directly. However, during use, it is still important to ensure that the interface is tightly closed to prevent leakage when pumping milk.

Some of our bottle models are equipped with detachable training handles (usually attached to medium and large capacity bottles to make them easier for older children to hold). Yes, these handles are detachable. The handle design can be attached to the neck of the bottle, can be secured when needed, and can be pulled off and removed directly when not in use. Removing the handle also makes cleaning and sterilization easier—it is recommended to remove the handle during cleaning/sterilization to clean it thoroughly. The handle is made of child-safe materials and has a smooth surface with no sharp edges. To use, simply place the handle clip around the neck of the bottle and press until you hear a click to ensure it is secure, then reattach it. (Note: Not all models come with a handle, please refer to the product description; if it is stated that it includes a handle, it will be provided in the package and the handle can be freely attached and removed).

We do not recommend using FISH nipples or bottle accessories with bottles from other brands (and vice versa). Our brand's nipples and accessories are specifically designed for FISH bottles to ensure a tight fit and good performance. The size or design of the thread on other brands of baby bottles may vary. If our nipples are used with other brands of bottles, leaks or abnormal flow rates may occur due to size incompatibility. Similarly, we cannot guarantee that nipples from other brands will fit our bottle spouts correctly. To ensure optimal use and avoid accidents, it is recommended to use FISH bottles with nipples and components provided by our brand. (If you must mix different brands in special circumstances, please be sure to test for leaks with clean water first. However, I would like to remind you again that this is not recommended by the authorities).